The Dutch insurance industry has been front-runner for decades. The direct channel, claims management, chain integration, communication networks, central databases, preferred supplier networks, fraud detection etc. are good examples where The Netherlands took the lead and outperformed most of the world.
In the current era however (let’s say for the last 5 years) where the focus is growing towards digital insurance (with mobile, telematics, big data, analytics, customer interaction, social media, cloud services) we see a disruption. Other countries are taking over; leaving the Netherlands (and by the way continental Europe) behind. Current leaders are the UK and the US.
For me as an involved Dutchman a white paper as attached is hard to swallow. Especially if you are a front-runner yourself (together with Ineas and Intsure Technology Solutions (ITS)) and did most of the suggested stuff already many years ago in real life. (Deloitte: Digital Insurance NL-Benchmark 2014).