Dutch insurers are losing territory

The Dutch insurance industry has been front-runner for decades. The direct channel, claims management, chain integration, communication networks, central databases, preferred supplier networks, fraud detection etc. are good examples where The Netherlands took the lead and outperformed most of the world.

In the current era however (let’s say for the last 5 years) where the focus is growing towards digital insurance (with mobile, telematics, big data, analytics, customer interaction, social media, cloud services) we see a disruption. Other countries are taking over; leaving the Netherlands (and by the way continental Europe) behind. Current leaders are the UK and the US.

For me as an involved Dutchman a white paper as attached is hard to swallow. Especially if you are a front-runner yourself (together with Ineas and Intsure Technology Solutions (ITS)) and did most of the suggested stuff already many years ago in real life. (DeloitteDigital Insurance NL-Benchmark 2014).

About Sunfield Consultancy

“Smart Protection for Safer Living”
With a small international team we built the world's first international online fully licensed insurance company.
With a unique ICT-Platform and Smart Operations.
Successfully rolling-out to 8 countries and selling it to key players.
Now expanding to a holistic concept based on CX, IoT and Telematics.
Called InConnect

As Insurance Engineer I love to work on Safety First.

Company: E.J. Van Zonneveld
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Director: Ewout van Zonneveld
Email: ewout@sunfieldconsultancy.com